WolfQuest


WolfQuest developed by
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WolfQuest 2.7 Tech Support
A very small percentage of players have trouble installing and running the game. If you are so unfortunate as to fall into that group, please look down this page for tips that might get the game up and running quickly. Another solution for many of these problems is to get the Steam version, which uses a different installer/launcher that bypasses some of these problems. See "How to Get the Steam Version" below for instructions.
Problems Downloading, Redownloading, and Installing the Game on Mac or Windows
I purchased the game here on the WQ website or on itch.io but did not get the email to download the game.
Go here to have itch.io send the purchase email again here: http://itch.io/docs/general/support
I need to download the game again — to the same or new computer.
To download the game again, go to your itch.io game download page. (To go there, click the download link in the purchase email you got after purchasing the game. If you don't have that email anymore, go here to have itch.io send the purchase email again here, under Recover Purchases: http://itch.io/docs/general/support -- but then keep that email because you can use it again in the future to download the game again.)

Then, if you previously created a user account in the game, then click the "Pull Files from Server" button after the game starts up. That will sync all your game data on the new computer.
Problems Registering or Logging into an Account
Where do I find the Key needed when registering my new game account?
That's on your itch.io game download page. Click the link in the purchase email you got to claim the key. Go here to have itch.io send the purchase email again here: http://itch.io/docs/general/support
The game says my Key is invalid.
Be sure you type zeros and Os correctly. Or possibly you already registered an account with it? Try logging in with the username and password you might have registered. If that doesn't work, email install@wolfquest.org with the Key that doesn't work and be sure to tell us what email address you used when purchasing the game so we can verify your purchase.
I forgot my username and/or password for my game account (new game, WQ 2.7).
In the game, click Log In, then Forgot Password to have your username and a password reset code sent to you.
I forgot my username and/or password for my WQ forum and old game account.
To reset your password, click the "I forgot my password" link on the forum login page. If you forgot your username, email info@wolfquest.org with your email address used when registering the account.
Problems Running the Game on Macs
Game quits as soon as you launch it, or says "Application is currently not available."
Be sure to drag the WolfQuest game into the Applications (or another) folder. (It won't work if you try to run it from the "WolfQuestMac.dmg" folder that you downloaded.
Game launcher says "Patcher has failed."
The patcher sometimes fails if it can't maintain a solid internet connection to download the game. Open the Settings panel in the game launcher (click the gear button in top-left) and click the Wrench button. If that doesn't work, try the Redownload button (circling arrows). If that doesn't work, send us a bug report with the player log.
Game launcher won't download game on Mac OS 10.8 or older
For technical reasons, the game launcher does not function properly on older versions of Mac OS. Upgrading to a newer version of Mac OS will solve this problem. Or you can get the Steam version. We're very sorry for the inconvenience.
Weird graphical problems: Wolves are pure white, maps are missing the ground or other elements, etc.
Somehow during the last patch update, you didn't get all of the game data files, In the WQ game launcher, click the gear button in top-right, then click Repair. That should fix it. If it doesn't, they click Redownload on that same panel.
Problems Running the Game on Windows
Game launcher says "Patcher has failed" or "Application is currently not available"
There are several things to try to fix these problems. Start with the first one below, and keep going down the list if it doesn't solve the problem:
  • Open the Settings panel in the game launcher (click the gear button in top-left) and click the Repair button. If that doesn't work, try the Redownload button.
  • Find the WolfQuest-Win game icon (typically in My Documents/My Games) and right-click on it, then choose 'Run as Administrator.' (If this works, it is probably only necessary this first time.)
  • Disable any anti-virus software — especially if you have BitDefender. You can reactivate the software after installing and running the game once. (But you may disable it again in the future, download patches.)
  • Usually, installing the game into Documents/My Games/ works best, but if you are still having problems, try running the "WolfQuest Setup" again and install the game in Program Files. Then find the WolfQuest-Win app and right-click on it, then choose "Run as Administrator." (If this works, running as admin is probably only necessary this first time.)
  • Restart the computer.
  • If none of these work, follow the instructions below under "Need More Help..." and be sure to include the output_log.
The game crashes when it starts up.
This may be due to out-of-date graphics drivers. Try updating that software. Here are the links for the three main graphics manufacturers:
Error: Can't connect to internet
First, of course, check your internet connection. Then try these two things:
  • Open the Windows command prompt and type this: "netsh winsock reset" (without the quotation marks). Then restart the computer, and hopefully it will connect.
  • The Windows firewall might be configured to include or exclude certain programs. Go to the Windows Control Panel, choose System and Security, and then choose Windows Firewall. Select "Allow a program through" and select WolfQuest from the list.
  • If you have a custom firewall software, see if you can add WolfQuest-Win to its list of applications to allow through.
Error: There should be \'WolfQuest_Data\' folder next to the executable or "Unable to load mono library" or Error: CreateProcess failed; code 267. The directory name is invalid.
The default location for the WolfQuest Setup installer is in /My Documents/My Games/, and that works best on most Windows computers. But occasionally it triggers this error. Please try running the "WolfQuest Setup" again and this time, install the game in /Program Files/. It may work just fine then, or you may need to right-click on the WolfQuest game icon in Program Files/WolfQuest, and then choose "Run as Administrator" the first time you run the game from there. Subsequently, that should not be necessary.
WolfQuest Setup.exe does not open when executed. Cursor indicates that it is loading, but then it just stops, and nothing happens.
Your computer could be blocking the installer for whatever reason, and this could bypass it.
  • Run the Command Prompt (type in 'cmd' in the search bar in either the Start menu or in the Search menu). A black box should open.
  • Locate the setup file and drag and drop it onto the command prompt. Alternatively, you can type out the directory, but that's unnecessary hassle.
  • Press space and type '/NCRC' (without the quotation marks) and hit Enter.
The game screen is blue except for "WolfQuest" title and some blurry buttons.
This bug appears to be caused by certain old graphics cards or drivers. To work around it, press ctrl-alt-delete to open the Windows Task Manager. Then just switch back to the game, and the problem should be solved If that doesn't solve the problem, try updating your graphics drivers. Here are the links for the three main graphics manufacturers:
Weird graphical problems: Wolves are pure white, maps are missing the ground or other elements, etc.
Somehow during the last patch update, you didn't get all of the game data files, In the WQ game launcher, click the gear button in top-right, then click Repair. That should fix it. If it doesn't, they click Redownload on that same panel.
Problems Running the Game on Mobile Devices
The game crashed!
Most phones and tablets are very limited on RAM memory. We recommend 1.5 GB of RAM, but some devices have only 1 GB, which means memory is very tight. Generally, in our testing, that's still enough -- but on some devices, the particular RAM usage of the device means that it does run out of memory at these moments.

If the game crashes on you, try doing this:

1) Make sure you have the latest release. Version 2.7.3p2 (or higher) has a lot of tweaks to reduce or eliminate crashes on low-memory devices. Check your version (in the small print at the bottom of the main menu screen) and go get the update if you have an older version.

2) Shut off the device, wait a minute, then start it up and launch the game. That will make all available RAM available to the game (no other apps will be using any RAM).

3) In Game Settings, choose the Fast quality level.

Those should reduce or eliminate crashes on any device that can run the game.

Do I have to pay for the mobile version if I already purchased the Mac/Windows version?
Yes, the mobile versions are separate purchases, due to App Store requirements and other factors.
Can I use the same account as on my Mac/Win version of the game?
Yes, all versions of WolfQuest use the same account system, so if you've purchased both the desktop and mobile versions, you can use the same account with all of them.
I paid for the game on my mobile device, but after downloading it again, the full game is locked!
Tap the "Shop" button on the main menu, then tap "Check for Previous Purchases." That should unlock your purchases. If that doesn't work, then:
  1. Log out of your Apple/Google/Amazon account on the device, and log back in. On iOS, log out of your iTunes account in Settings > Store and then log in again -- making sure you're logging into the same account that you used when purchasing the game originally. Then run the game and tap the "Check for Previous Purchases" button again, and it should work.
  2. If that still doesn't work, check to see if there are restrictions on your account that limit purchases.
    • On iOS, this is in Settings > General > Restrictions: Make sure Restrictions are not Enabled.
    • On Android, open Google Play app, press the menu icon at top-right on the home page and select the Settings tab from the drop-down menu. Scroll down until you find User Controls sub-menu. Within that is the Use Pin option for purchases. If that is activated, check with the account owner for help.
How to Get the Steam Version
The Mac/Windows game is also available on Steam, and since it uses the Steam installer/patcher, it offers another solution to some installation problems. It requires a few extra steps, but as a bonus, you'll get some Steam-only extras like badges and trading cards.
If I already purchased the Mac/Windows game on itch.io, can I get a Steam key?
Yes! You can claim your Steam key on your itch.io download page. You should have a link to that page in the email that you received from itch.io after purchasing the game. If you need that email sent again, go here: http://itch.io/docs/general/support.
  1. Go here for the Steam version http://store.steampowered.com/app/431180
  2. Click the "Install Steam" button at the top of the page, then register an account.
  3. Then go back to your itch.io game download page and claim your Steam key.
  4. In the Steam app, pulldown on the "Games" menubar item and choose "Activate a Product on Steam" and paste that Steam key.

Then, if you previously created a user account in the game, then click the "Pull Files from Server" button after the game starts up. That will sync all your game data on the new computer.
AgeCheq Issues
Why do I have to go through the AgeCheq process?
If you indicated your age was under 13, you'll need to get parental consent via the AgeCheq website. We are not legally allowed to change anyone's age after they have input it into the game, even if it is erroneous. You must then go through the AgeCheq process.
How do I go through the AgeCheq process?
  1. Have your parent or guardian create a Parent Account on the AgeCheq website: https://parent.agecheq.com/logon.htm?appid=4c5e6232-1395-4471-bc49-0eea742c11f1
  2. Then fill in the info under "Enter a Child"
  3. Now you need to verify yourself as a parent, so look for the "Verify Now" link in top-right, and choose one of those options.
  4. Now choose "Select a Child" in the top-left pulldown list. The WolfQuest game should be displayed on that child's page in your Parent Dashboard. Click the green "Authorize this Game" button, and THEN click the green "Authorize for [child]" button near the top of the page. You must click both Authorize buttons. Then, it should say "Authorized" with a "Block this Game" button on the main child page.
  5. Finally, give the PIN to your child to input into the game, and now they can register their account!

We apologize for the complicated procedure. Parental consent is required by United States law, and this is the best system we found for it.
Need More Help Getting the Mac/Windows game installed and running?
If nothing on this page helps you solve problems getting the Mac/Windows game installed and running, please send the game log file and the following information to install@wolfquest.org:
  • a description of the problem.
  • which of these troubleshooting tips you tried.
  • whether you have a Mac or Windows computer, and which version of that OS.

Be sure to include the log file, or we'll just ask for it again, slowing down the support process. You'll find it here:
  • On Windows, the game log is called "output_log" and it's in the "WolfQuest-Win_Data" folder. (Try searching your computer for "output_log" without the quotation marks.
  • On Macs, search for the Console app, and open it. Then in the left sidebar, look for FILES/~/Library/Logs/Unity/Player.log. Open that log, and copy the entire log into the email.
Find a Bug in the Game?
If you find a bug while playing the game -- and you can reproduce it (it keeps happening at the same part in the map, or right after you do something specific), please submit a bug report to: bugs@wolfquest.org. Include as much of the following information as you can:
  • a detailed description of the problem.
  • which platform you're playing the game on (Mac, Windows, iOS, Android/Kindle).
  • if you have the mobile version, the make and model of your phone or tablet.
  • a screenshot of the bug/glitch (if applicable).
  • a screenshot of your location on the map (if applicable).
  • your saved game (if applicable).
  • if you experienced this bug in a single player or multiplayer game.
  • your game log file (if on Mac/Windows)

Be sure to include the log file (Mac and Windows only). You'll find it here:
  • On Windows, the game log is called "output_log" and it's in the "WolfQuest_Data" folder. (Try searching your computer for "output_log" without the quotation marks. Find the one in that folder, not in the WolfQuest-Data_Win folder.)
  • If you purchased the game on Steam, here's how to find the log file on Windows: Right-click on "WolfQuest" in your games listing and choose "Properties." Then click "Local Files," then "Browse local files." Inside the WolfQuest_Data folder is the 'output_log' file. Attach it to your email.
  • On Macs, search for the Console app, and open it. Then in the left sidebar, look for FILES/~/Library/Logs/Unity/Player.log. Open that log, and copy the entire log into the email.




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